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FAQ

WHAT DO YOU RECOMMEND FOR SENSITIVE SKIN?

Depends on the product! For Laundry, we offer unscented options, as for our fragrance collection, Oatmeal & Honey is a favorite among those with sensitive skin.

Email us for more information! We're happy to discuss more options with you!

WHAT ARE SHIPPING TIMES AND COSTS?

Orders over $100 ship FREE within the US. Orders $25.99 and under ship for $6.95 flat rate. Orders $26.00 - $99.99 ship for $9.99 flat rate. Please contact if ordering internationally Orders are packaged & Shipped Monday through Friday. Delivery times are currently under 1 week! Please email tsfonline@thesoapfactory.life to coordinate return.

WHAT PAYMENT METHODS CAN I USE?

We accept a variety of payment carriers including:

VISA
American Express
Discover
Apple Pay
Google Pay
PayPal

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

If you are not 100% satisfied with your purchased product, you may return or exchange within 1 week of delivery.

Please contact us via email tsfonline@thesoapfactory.life or call/text 901-586-3388 to coordinate return.
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Contact Us

901-586-3388 Via Call or Text

Email Us | tsfonline@thesoapfactory.life

 

 

Shipping & Delivery

 

Orders over $100 ship FREE within the US.

Orders $25.99 and under ship for $6.95 flat rate.
Orders $26.00 - $99.99 ship for $9.99 flat rate. 
Please contact if ordering internationally

Orders are packaged & Shipped Monday through Friday. 
Delivery times are currently under 1 week!

Please email tsfonline@thesoapfactory.life to coordinate return.

 

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