FAQ
WHAT DO YOU RECOMMEND FOR SENSITIVE SKIN?
Depends on the product! For Laundry, we offer unscented options, as for our fragrance collection, Oatmeal & Honey is a favorite among those with sensitive skin.
Email us for more information! We're happy to discuss more options with you!
Email us for more information! We're happy to discuss more options with you!
WHAT ARE SHIPPING TIMES AND COSTS?
Shipping & Delivery
Orders over $64.99 ship FREE within the US.
Orders under $64.99 ship for $10.95 flat rate.
Please contact if ordering internationally (you'll be our first!!)
Orders are packaged & shipped Daily (excluding Saturday- Sunday)
Delivery times are currently under 1 week!
Please return in-store or email thesoapfactorylife@gmail.com to coordinate return.
WHAT PAYMENT METHODS CAN I USE?
We accept a variety of payment carriers including:
VISA
American Express
Discover
Apple Pay
Google Pay
PayPal
VISA
American Express
Discover
Apple Pay
Google Pay
PayPal
WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?
If you are not 100% satisfied with your purchased product, you may return or exchange within 2 weeks of purchase.
Please return in-store or email contactus@thesoapfactory.life to coordinate return.
Please return in-store or email contactus@thesoapfactory.life to coordinate return.